It that doesn’t work, please return for larger but there may be further costs involved as bigger items cost slightly more. You should be able to gain a centimetre by doing this. If the anklet is slightly tight, you can tighten the little knots by pulling gently but don’ t hold by clasps when doing so as they will snap. We abide fully with distance selling regulations. We always treat customers as we wish to be treated and will help resolve issues as quick as possible. Your account will be credited within 14 days of receipt of the returned goods. We do not refund the postage or packing cost of returning any product.įaulty or damaged products can be returned for a full refund or replacement at the discretion of the customer. If you are unhappy with your product when you receive it please contact us within 48 hours of the day the order was delivered (cooling off period), then we will gladly refund your money on receipt of the returned product in accordance with our return policy. However, this is not always possible and the colours may differ very slightly due to it being a natural product and no two pieces are identical. Please note that we try our hardest to reproduce the colours of the products with the photographs on our page. You must contact us within 48 hours of receipt of goods if you wish to return part or all of your Order.Ĭonsumer Protection (Distance Selling) Regulations 2000 and colour reproduction. If this is not what you want then we will issue you with an immediate refund. If when you order and we are out of stock, we will offer you an alternative product. Please return the item to us with a note explaining the defect.Ĭonsumers have the right to cancel purchases from 7 days of receipt and this must be put in writing. If you receive a defective item we will replace it. Please return to 2 Haygreen Road, Witham, Essex, CM8 1FS Please note when returning for a refund, the original purchase price includes postage and packing of £3. If returning for a bigger size, please include the price difference or your paypal email so we can invoice you for the extra cost. If exchanging please include £3 for return postage and packing. Please note we cannot accept responsibility for damage resulting from misuse. We cannot be liable for loss or damage in the post due to inadequate packaging.įor your full peace of mind we offer a 365 day warranty for material and workmanship. Please ensure outside packaging is secure. The Buyer must obtain a proof of posting certificate (or country equivalent) from Royal Mail or equivalent postal service. Non padded envelopes have arrived here empty! There is nothing we can do if that happens. Please ensure you have paid the correct postage (First class large letter stamp) and you use a padded envelope. Returned goods preferably need to be in original package and returned within 30 days of defect. Missed Delivery: If you have missed a delivery you should follow the instructions left by the Royal Mail. You can also log into your account to check your order status. The Buyer will be notified by (Dispatch Confirmation) email once the order has been dispatched. The Seller shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date. We have no control over exact postal services time once they leave our hands via Royal Mail. You can request tracked international postage by emailing us prior to ordering.įast Shipping! Items sent on the same day if ordered before 3pm Monday-Friday.Īll amber / gemstone orders will be sent by Royal Mail First Class in a protective padded envelopeĭelivery in the UK from 2-3 days after you receive the dispatch emailĭelivery in Europe (6-10 days) and Worldwide from 12 – 14 days International tracked postage will be capped at £9.99 In addition flat rate postage to the rest of Europe will be capped at £5.99 for amber. UK tracked first class postage and packing is just £3
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